Legal

Terms & conditions

Last updated: 15 August 2026

These terms cover two things: using this website, and the outbound services we provide once an engagement starts. They are written to be read rather than skimmed past.

1. Who these terms are with

BalkanLead is a trading name of Balkan Bug LLC, a Texas limited liability company with its registered address at 701 Tillery Street, Unit 12, Austin, TX 78702, United States. "We", "us" and "our" mean Balkan Bug LLC. "You" and "Client" mean the business that engages us or the person using this website.

Our services are offered to businesses only. They are not offered to consumers, and nothing here is intended to limit rights that cannot be limited by contract.

2. Using this website

You may read this website and share links to it. You may not copy its text, design or graphics for use in a competing offering, scrape it at a scale that burdens our hosting, or use it to attempt unauthorised access to any system.

The content here describes our services in general terms. It is not an offer capable of acceptance, and it is not advice. Prices, timelines and figures shown on the site are indicative and are confirmed only in a written proposal.

3. The services

We provide outsourced business-to-business outbound sales services, which may include:

• appointment setting and lead qualification;
• a managed SDR team operating under your brand;
• outbound cold calling;
• email campaign management, including deliverability and domain warm-up;
• telemarketing to an existing customer base for renewals, upsell and win-back.

The exact scope, seat count, target market, working hours and reporting cadence for your engagement are set out in your proposal or statement of work. Where anything in that document conflicts with these terms, that document takes precedence.

4. How an engagement starts

We scope the account by phone, then send a written proposal covering scope, seats, monthly fee, start date and notice period. An engagement begins when you accept that proposal in writing — email is sufficient — and any first invoice is paid.

Onboarding typically takes three to five business days from acceptance and depends on you providing the access and materials listed in section 8 in good time.

5. Fees and payment

• Fees are charged monthly per seat unless your proposal says otherwise, and are stated exclusive of any applicable taxes, duties or bank charges.
• Invoices are issued in advance of the period they cover and are payable within 14 days unless agreed otherwise in writing.
• Third-party costs — dialler minutes, data credits, sending domains, CRM seats and similar — are either passed through at cost or paid directly by you, as set out in your proposal.
• We may suspend the services if an undisputed invoice is more than 14 days overdue, having first given you written notice and a reasonable chance to put it right.
• Fees already paid for a period that has begun are not refundable, except where we are in material breach.

6. Term, pause and termination

We do not require a long-term contract. Engagements run month to month after any initial period stated in your proposal.

• Either party may terminate for convenience on 30 days' written notice, effective at the end of a billing period.
• Pausing a seat — you may pause a seat with 30 days' notice. We will hold the seat where we reasonably can, but we cannot guarantee that the same SDR will be available on resumption.
• Immediate termination is available to either party if the other commits a material breach that is not fixed within 14 days of written notice, becomes insolvent, or ceases to trade.
• On termination we stop outreach, hand over campaign records and meeting notes in a common format, and delete or return the personal data we processed for you in line with our agreement. You pay for services delivered up to the effective date.

7. What we commit to

• To perform the services with reasonable skill and care, and in a professional manner.
• To staff your engagement with named SDRs and to tell you when that changes.
• To test scripts and messaging with you before launch rather than after.
• To report at the cadence set out in your proposal, with figures you can verify.
• To follow applicable law in the markets we call and email on your behalf, and to follow your reasonable written instructions.
• To stop contacting any individual who asks not to be contacted, and to maintain a suppression list.

8. What you commit to

• To give us, in good time, the access and materials we need: brand assets, approved messaging, product information, calendars, CRM access and sending domains.
• To approve the target list and the ICP definition before a campaign launches, and to confirm you have the right to have those contacts approached.
• Where you supply data — your own customer base, or a purchased list — to confirm you have a lawful basis to share it with us and to have it used for the campaign. You remain the data controller for that data.
• To authorise our use of your brand, domains and email addresses for the campaign, and to confirm you have the right to grant that authorisation.
• To respond to meeting handovers within a reasonable time. Booked meetings that go unattended by you are still billable.
• To keep your own products, claims and pricing accurate — we communicate what you give us.

9. Results are not guaranteed

Outbound results depend on your market, your offer, your pricing, your follow-up and factors outside anyone's control. We do not guarantee a number of meetings, replies, opportunities or any amount of revenue, and any figures discussed in conversation, shown on our website or included in a proposal as illustrations are estimates rather than commitments — unless your proposal expressly states a specific guaranteed minimum, in which case that statement governs.

What we do commit to is activity, transparency and the quality standards in section 7.

10. White-label use and intellectual property

For the term of the engagement you grant us a non-exclusive, non-transferable licence to use your name, logo, brand assets, domains and email addresses solely to deliver the services. That licence ends when the engagement ends.

You own your brand assets, your customer data and the contact records and meeting notes we generate for your campaigns. We own our scripts, playbooks, training materials, internal tooling, templates and methodology, including any general improvements to them — nothing in an engagement transfers that to you, and you may not resell or license it separately from the services.

We will not name you as a client publicly, or use your logo in our marketing, without your prior written consent.

11. Confidentiality

Each party will keep the other's confidential information in confidence, use it only to perform or receive the services, and disclose it only to staff and contractors who need it and are under equivalent obligations. This does not apply to information that is public through no fault of the receiving party, was already lawfully known, is independently developed, or must be disclosed by law — in which case the disclosing party will be told first where it is lawful to do so. These obligations continue for three years after the engagement ends, and indefinitely for anything that qualifies as a trade secret.

12. Data protection

Where we process personal data on your behalf, you are the controller and we are the processor. We will process it only on your documented instructions, keep it secure, impose equivalent obligations on our sub-processors, assist you with data subject requests and breach notifications, and delete or return it at the end of the engagement. Where required, we will enter into a separate data processing agreement, which prevails over this section on any conflict.

How we handle personal data more generally is set out in our privacy policy.

13. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that: neither party is liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill, or any indirect or consequential loss, however arising.

Subject to that, each party's total aggregate liability arising out of or in connection with an engagement — whether in contract, tort including negligence, or otherwise — is limited to the total fees paid by you to us in the twelve months immediately before the event giving rise to the claim.

14. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from: data you supplied to us that you had no right to supply or to have used for the campaign; your use of our services in breach of section 8; your products, claims or pricing; and any third-party claim that our authorised use of your brand assets infringes their rights.

We will indemnify you against third-party claims that our own methodology or tooling, as supplied by us and used as agreed, infringes that third party's intellectual property rights.

15. Non-solicitation of staff

During an engagement and for twelve months afterwards, you will not directly solicit for employment or engagement any of our staff who worked on your account, without our written consent. This does not prevent you from hiring someone who responds to a public advertisement not directed at them. If you do hire such a person with our consent, an introduction fee equal to 30% of their first-year gross compensation is payable.

16. General

• Independent contractors — we act as an independent contractor. Nothing here creates a partnership, joint venture, agency or employment relationship.
• Subcontracting — we may use subcontractors but remain responsible for their work.
• Assignment — neither party may assign an engagement without the other's written consent, except to a successor of substantially all its business.
• Force majeure — neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of third-party platforms we depend on. Obligations to pay for services already delivered are unaffected.
• Entire agreement — your proposal or statement of work, any data processing agreement, and these terms form the whole agreement between us and replace earlier discussions.
• Severability — if any provision is unenforceable, the rest continues in force.
• Waiver — not enforcing a right on one occasion does not waive it.
• Third parties — no one other than the parties has rights under an engagement.
• Changes — we may update these terms for new engagements at any time; the version in force when your engagement started continues to apply to it unless we agree otherwise in writing.

17. Governing law

These terms and any engagement are governed by the laws of the State of Texas, United States, without regard to its conflict of laws rules. The state and federal courts located in Travis County, Texas have exclusive jurisdiction, and both parties submit to it. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting proceedings, both parties agree to raise the issue in writing and to attempt in good faith to resolve it within 30 days.

18. Contact